How can I contact RoboKiller Customer Support?

If you are experiencing technical challenges with RoboKiller, have questions about our services, or something else - we're here to help. RoboKiller offers a few support resources to help ensure your experience using RoboKiller is as enjoyable as possible. 

RoboKiller Help Center 

The RoboKiller Help Center provides many online tutorials and guides to help you get the most out of RoboKiller. You can access accurate, up-to-date information about RoboKiller 24/7 by heading over to our Knowledge Base here.

Knowledge Base Section Description

Supported Devices

Information regarding RoboKiller’s compatibility with iOS and Android smartphones. 

Supported Carriers

Information regarding RoboKiller’s compatibility with major US and Canada phone carriers. 

Supported Countries

Information regarding RoboKiller’s availability in certain countries. 

Pricing 

Information regarding RoboKiller’s subscription plans, trial durations, and associated costs. 

Activation

Information and troubleshooting steps when first setting RoboKiller up on your device and carrier. 

Phone Number and Carrier Changes

Information and steps to re-integrate RoboKiller if or when you change your phone number or your smartphone model.

Blocking and Allowing Calls

Information and troubleshooting steps to properly set up RoboKiller’s call blocking technology and ensure the right calls reach your phone. 

CallKit and Silence Unknown Callers

Information about existing and new iOS technology RoboKiller uses to block spam calls, and how that may affect your experience using RoboKiller. 

Voicemail

Information and troubleshooting steps to ensure RoboKiller’s integration with your carrier does not interfere with your ability to receive voicemails. 

Cancellation

Information regarding the proper method of canceling a RoboKiller subscription. 

Deactivation

Information regarding the proper steps required to remove RoboKiller’s integration with your phone carrier after you cancel your subscription. (This is required). 

 

Email Support 

RoboKiller offers free email-only support to all RoboKiller customers, including those who are in a 7-day trial. Our email support team can be contacted by emailing support@robokiller.com

When contacting RoboKiller’s email support team, if possible, please make sure to provide the following information. This will help our technical team identify your account and respond to your request as soon as possible. 

  1. Your phone number associated with your RoboKiller subscription 
  2. Your present phone carrier provider for your smartphone

Please note the information you share with our support team is completely secure on RoboKiller's encrypted servers.

Hours of Email Support Operation

Our hours of email support operation are Monday - Friday: 10 a.m. to 4 p.m. ET

Please note that due to unforeseen circumstances during COVID-19, customers can expect a 5-7 business day email reply time. We appreciate your patience, and are looking forward to resolving any matter related to RoboKiller for you! 

Does RoboKiller offer phone support?

RoboKiller does not offer phone support at this time.

Does RoboKiller offer live chat support?

RoboKiller offers live chat support Monday through Friday from 10 a.m. to 4 p.m ET. RoboKiller also offers a Smart Support chatbot, which can help direct you to specific Help Center articles for any questions you may have, or submit a support ticket via email directly from the chat.

Due to unforeseen circumstances during COVID-19, chat sessions and ticket responses may take significantly longer than usual. We appreciate your patience, and are looking forward to resolving any matter related to RoboKiller for you! 

RoboKiller Support and Your Phone Carrier 

Many times, perceived technical issues with RoboKiller may be an issue with RoboKiller’s integration with your phone carrier. This happens if you experience issues with RoboKiller’s call blocking integration with your carrier, or have difficulty with RoboKiller correctly/incorrectly blocking phone calls. For privacy reasons, RoboKiller cannot troubleshoot any technical integration issues with your carrier.  

If this happens, you may need to contact your phone provider and request that they reset your call forwarding settings. We recommend you do so by contacting your phone provider’s support team. You can learn more about this here.

Customer service phone numbers for major carriers: 

Carrier Support Phone Number
AT&T +1 800-331-0500 
Verizon +1 800-922-0204
T-Mobile +1 800-937-8997
Sprint +1 844-665-6327
Metro PCS +1 530-303-6234
TracFone Wireless +1 800-867-7183
Cricket +1 800-867-7183
Boost Mobile +1 866-402-7366
U.S Cellular +1 888-944-9400
C Spire +1 733-801-3928
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