If you're having trouble with RoboKiller's call blocking features, or want to stop RoboKiller from blocking calls on your smartphone you will need to take specific steps to de-program RoboKiller's integration with your phone carrier and the phone calls you receive. 

Tip: Deleting the RoboKiller app from your phone does NOT remove the call forwarding setting you activated during the RoboKiller setup process.

UPDATE: RoboKiller has identified a bug in our VoIP calling system that may be preventing some calls from being able to connect, including some from contacts. This bug is currently only affecting customers using Unconditional Call Forwarding on app versions 5.0 and above. We are actively investigating and working on fixing the issue. In the meantime, you can follow these steps for temporary troubleshooting and potential fixes. 

How to disable RoboKiller on your iOS or Android smartphone

To disable RoboKiller’s call blocking from your phone, please follow these instructions:

In the RoboKiller app (Recommended):

• Tap the Settings tab in the bottom right of your app
• Tap Help & Support
• Tap Deactivate This Phone
• Follow the on-screen instructions

Deactivating RoboKiller’s call blocking within the app settings is the most effective way to ensure you are properly deprogrammed with RoboKiller. If you are unable to deprogram within the app, you can also visit the following website and follow the simple instructions: http://www.DeactivateMyPhone.com.

How to disable RoboKiller by dialing a deactivation code

If you are unable to deprogram RoboKiller’s call blocking within the app, please dial and call the deactivation code for your carrier below:

If you're using and iPhone and are on an operating system above iOS 12, please try deprogramming RoboKiller with the following codes: 

How to disable RoboKiller by contacting your carrier. 

If you continue to experience issues deprogramming RoboKiller’s call blocking integration with your carrier, you will need to contact your phone provider and request that they reset your call forwarding settings. 

We strongly advise you to contact your carrier if you have recently used your carrier’s blocking app, also. Multiple incidents have proved that carriers’ blocking applications can interfere with RoboKiller reprogramming or can cause confusion regarding RoboKiller deactivation. In those cases RoboKiller is, in fact, deactivated, while your carrier's call blocking app remains.

Customer service phone numbers for major carriers: 

If you experience any additional issues when following these recommended troubleshooting steps, please reach out to our Technical Support Team at support@RoboKiller.com. Please note that we are presently experiencing longer than expected wait times due to this issue, and are doing our best to ensure we get back to you as soon as possible. We appreciate your patience!