RoboKiller is missing some spam calls. What do I do?

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  • Avatar
    Sandiparkerart

    My robokiller app just stopped working. It was not blocking anything and when I went into the app it said "let's get started" - what's up with that? Why would it suddenly stop working and act like I'm a new customer?

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    Margaret Lefavour

    It stopped for me as well and the app requires me to start as if I am just signing up. Love this app. A few calls get through but these have my area code.

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    Kevin

    Hi Margaret! If our app is constantly making you enter in your phone number and go through the setup process again, then you can try completely resetting our app on your device by first uninstalling our app, then restart your phone, then reinstall our app again in that order. Doing this will completely clear your app's cache and allow you to stay logged in as intended. Regarding these harassing calls from your area code, we had included a new neighbor spoofing extension that will allow us to block calls from phone numbers that match the same first 4 digits of your phone number outside of your contacts list. For any other spam phone number that we miss, you can add them onto your block list from within the app so that they will not be able to call you again while alerting us about these callers.

  • Avatar
    Maynard Handley

    "If the caller was not identified, you can go to the Block tab in the app and add the number manually, which will have the same effect as tapping the Block button."

     

    Look, I understand that you have limitations in what you can do, but do you realize how idiotic this is? You expect me to take the time to remember a 10 digit number, switch from one app to another, then type it? That is CRAZY.

    What you SHOULD be doing is tapping into the list of items that I've blocked in Apple's phone app, where it's trivial (a single click) to block a number. If Apple doesn't allow you to do this, you need to work with them to find alternatives that achieve the same effect. Because assuming that people are going to go through this remember/switch/type routine three or four times a day, every day, is utterly decoupled from reality. 

    It was precisely this ridiculous inability to sensibly block calls within Nomorobo that led to me abandoning t last time I tried. I'll try again with iOS12, but if this isn't fix, I foresee a second abandoning. 

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    Lapepel1011

    I've had calls come in that are definitely SPAM.  I let them go into voicemail.  Then I get a popup that says that Robokiller blocked the call right after.  Happened 4 times this week.  I went in and added them to my block list---but I shouldnt have to do this right?  Isnt that what Robokiller is for?  

  • Avatar
    Rick Walker

    I also have spam calls coming in, with the same first six digits as my phone number, and the calls are still ringing through (and yes, neighborhood spoof blocking is on).

    I decline the phone call, and 10 seconds later, I get a notification that Robokiller has blocked a spam call.  No, I declined a spam call while robokiller let it through.  Isn’t the point of Robokiller to stop the calls from coming through?  Why am I paying for a service that requires me to still have to hear the annoying ringing of my phone and then have to decline the phone call myself.

    Not impressed.

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    Kevin Antholt

    Same thing here. And when I block a number the number calling still goes to my voice mail NOT the Answer Bots. How do I fix that???

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    Alex Netherton

    I wish Robokiller would stop the annoying "Unknown Name" calls that are SPAM. Why can I not get it to block those?

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    Lizzie Holmes-Luciano

    I haven’t seen any help from RoboKiller since Oct.25...Today in Nov.6!!!! What’s going on???!!!

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    Joe Parnell

    Current spammers use computers that call random numbers while using your area code. Will Roboklller block these, or must it know the number in advance. I doubt it. I'm cancelling my annual paymnet. 

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    Bob W

    Just downloaded and started testing. A couple of things that stand out immediately:

    You should put it in the "how to use" someplace in bold print that the app has to be running or it does nothing about incoming calls. If it dies, or the user kills off their background apps, no robokiller.

    Second, I tried testing by passing the CLID from some of the "in area" scammers who's calls I received today. I have "neighbor spoof blocking" off because in a given area, there are many legitimate calls that I will receive with the same NPA and first digit of the NXX that are not in my contacts. RoboKiller didn't recognize any of them, though when I passed some numbers from the "IRS scammer" list, it did what it was supposed to. I suspect that the "Neighbor" scenario is harder to flag because there's probably not a whole lot of calls in a given area.

    Here's something I would suggest, and it's something I've contemplated building previously: For the "Neighbor spoof blocking" scenario, instead of sending the call to the pre-recorded characters that mess with the caller - not real good if it's a real call - how about somehow sending to an IVR that simply makes the caller prove they are live. "Your call has been intercepted to verify that you are not a telemarketer. Please press 1 (or whatever) to complete your call. Then if a digit is pressed, send it back to the cell, and don't divert it back this time.

    The RoboCallers will not press digits - especially those that make the victim dial something to transfer to the scammer. On that note, I hope you guys are dialing towards the robots to get through those type of front ends. 

     

     

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    Mcclainkay9

    I like Bob R’s proposal. It would be nice to use this for unknown caller or hidden ids. Plus for the neighborhood spoof. Requiring digit identification is a great idea. Has this been considered?

    The blocking for us is not working very well. We have three primary areas of the country that we can readily identify as marketing callls with a single digit verification. But their is no way to send these to robokiller for adding to their database. The numbers don’t even show up on missed calls. 

  • Avatar
    Joy Nelson

    The app completely stopped working on my phone 10/27/2018. The last calls shown were the following g day and then nothing, nada, zip, zilch. It hasn’t stopped a si gel call and doesn’t even show the incoming g numbers.

  • Avatar
    Bob W

    A week later, I am convinced that this isn't what it seems. A free week trial. And if look hard enough - they hide it - on their web site. iTunes leaves you wondering too. Which is it from the list on iTunes?

     

    • RoboKiller Membership$2.99
    • RoboKiller Membership$29.99
    • RoboKiller Membership$3.99
    • RoboKiller Membership$1.99
    • Membership + 1 week trial$0.99
    • RoboKiller Yearly Membership$24.99
    • RoboKiller Membership$2.99
    • RoboKiller Membership$2.99
    • RoboKiller Membership$1.99
    • RoboKiller Membership$2.49

    Did they hit me for $1.99 or $2.99? No. I downloaded it late Saturday. This past Friday the popped me for $29.99. I had some issues with it. Uninstalled - reinstalled. Learned that despite what they claim, there is no live support. Another person posted here that they also had no response from support. Maybe it sorta works. 

    Listen Robokiller - Teltech, whatever. You don't go for a year "non-refundable" when you claim it's ~$3.00 a month. As I said in my EMAIL TO SUPPORT FROM THE LIVE SUPPORT BUTTON I'd play for a bit longer if all I was doing was burning $3.00, but you have overstepped your bounds. 

    It's gonna get messy if I have to start with my credit card company and work backwards. It doesn't work. And you basically charged me more than what was agreed to. 

     

    Anyone else contemplating trying this: beware. 

     

     

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