RoboKiller is missing some spam calls. What do I do?

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    Sandiparkerart

    My robokiller app just stopped working. It was not blocking anything and when I went into the app it said "let's get started" - what's up with that? Why would it suddenly stop working and act like I'm a new customer?

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    Margaret Lefavour

    It stopped for me as well and the app requires me to start as if I am just signing up. Love this app. A few calls get through but these have my area code.

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    Kevin

    Hi Margaret! If our app is constantly making you enter in your phone number and go through the setup process again, then you can try completely resetting our app on your device by first uninstalling our app, then restart your phone, then reinstall our app again in that order. Doing this will completely clear your app's cache and allow you to stay logged in as intended. Regarding these harassing calls from your area code, we had included a new neighbor spoofing extension that will allow us to block calls from phone numbers that match the same first 4 digits of your phone number outside of your contacts list. For any other spam phone number that we miss, you can add them onto your block list from within the app so that they will not be able to call you again while alerting us about these callers.

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    Maynard Handley

    "If the caller was not identified, you can go to the Block tab in the app and add the number manually, which will have the same effect as tapping the Block button."

     

    Look, I understand that you have limitations in what you can do, but do you realize how idiotic this is? You expect me to take the time to remember a 10 digit number, switch from one app to another, then type it? That is CRAZY.

    What you SHOULD be doing is tapping into the list of items that I've blocked in Apple's phone app, where it's trivial (a single click) to block a number. If Apple doesn't allow you to do this, you need to work with them to find alternatives that achieve the same effect. Because assuming that people are going to go through this remember/switch/type routine three or four times a day, every day, is utterly decoupled from reality. 

    It was precisely this ridiculous inability to sensibly block calls within Nomorobo that led to me abandoning t last time I tried. I'll try again with iOS12, but if this isn't fix, I foresee a second abandoning. 

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    Lapepel1011

    I've had calls come in that are definitely SPAM.  I let them go into voicemail.  Then I get a popup that says that Robokiller blocked the call right after.  Happened 4 times this week.  I went in and added them to my block list---but I shouldnt have to do this right?  Isnt that what Robokiller is for?  

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    Rick Walker

    I also have spam calls coming in, with the same first six digits as my phone number, and the calls are still ringing through (and yes, neighborhood spoof blocking is on).

    I decline the phone call, and 10 seconds later, I get a notification that Robokiller has blocked a spam call.  No, I declined a spam call while robokiller let it through.  Isn’t the point of Robokiller to stop the calls from coming through?  Why am I paying for a service that requires me to still have to hear the annoying ringing of my phone and then have to decline the phone call myself.

    Not impressed.

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    Kevin Antholt

    Same thing here. And when I block a number the number calling still goes to my voice mail NOT the Answer Bots. How do I fix that???

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    Alex Netherton

    I wish Robokiller would stop the annoying "Unknown Name" calls that are SPAM. Why can I not get it to block those?

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    Lizzie Holmes-Luciano

    I haven’t seen any help from RoboKiller since Oct.25...Today in Nov.6!!!! What’s going on???!!!

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